It will take up to 5 days to return or exchange your product in Dhaka city and take up to 10 days outside Dhaka. Any kind of physical damage not returnable.
- If your product is defective/damaged or incorrect/incomplete at the time of delivery, please fill in the online Return Form. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
- Please note that some products are not eligible for a return if the product is “No longer needed”.
- For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- The product must include the original tags, user manual, warranty cards, freebies, and accessories.
- The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Hello Store packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s user’s box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Valid reasons to return an item
- Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition
- Delivery of a product that is incorrect (presentation different on the website) / incomplete (missing parts)
- Delivery of a product that is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only